The age old debate. Is a CRM (Customer Relationship Management) tool nice-to have, or need-to-have? What is it about a spreadsheet that seems so bad when it comes to managing your opportunities? And are we asking ourselves the right questions about how to achieve maximum effectiveness?
Small businesses everywhere can struggle with managing costs while looking for the tools that can help them bring in those extra leads, close opportunities, and GROW. Here we take a look at how maybe it’s not just about the right tool for managing opportunities, but WHO is doing it as well.
CRM vs. Spreadsheets
If you haven’t looked at some of the newest CRMs out there, do yourself a favor and take a gander. There are lots of companies that have platforms that can be easy and effective to use, based on what you need. And the costs can be lower than you expected too. A CRM tool is a great investment if it meets your needs and you don’t spend weeks trying to figure out how to use it.
BUT – if you don’t have the luxury of spending more money (and you’ve got some spare data entry time on your hands), spreadsheets can be a “good enough” temporary option.
We feel your pain. When AIDO first started, we perfected our own “sales funnel spreadsheet” and it met our needs – up to a point.
Define Your Needs
What was that point, you ask?
It came when we really thought about what were the key pieces of information we needed to hit our growth goals. In other words, what were the blind spots in our lead and opportunity management that were causing us to mismanage that portion of our business?
To test our blind spots and assumptions, we began to ask ourselves a few questions:
– What was our “true” ROI when it came to our individual marketing activities – and which provided the highest return?
– What were the highest time-consuming opportunities in our funnel that yielded the lowest revenue potential?
– What key new markets and trends should we devote more resources to based on our leads?
– How could we coach our sales team to help them, and the business, improve?
That was just the first 10 minutes. The list grew and grew – and our blind spots soon became much more apparent.
Define Your Methodology
After putting our list together, we had to sit down and determine what our “methodology” was going to be – not only with how we captured data, but what set of rules did we want to apply to it that turned reams of data into insights that really helped us manage our business.
This was a much longer and very interesting discussion. It touched on what we defined as “good” and “bad” metrics – and everyone had different ideas on both.
But by constantly measuring it against where we needed the business to be in one, three, or five years and beyond, this discussion helped guide us to an agreement about what our methodology was going to be.
What are some of your potential blind spots and methodology? Ask yourself the following basic questions:
– What’s your ROI on each of your marketing activities? Is it good or bad – and why?
– What’s your philosophy on applying levels of risk to opportunities in your sales funnel – and what are your rules governing that?
– Whats are the key new market segments for your business indicated by your leads and opportunities this year – and why are they drawn to you?
The Missing Ingredient
Let’s assume you’ve figured out your blind spots – and you know what methodology and software (CRM or otherwise) you’re going to use to fix it. But who on your team is going to manage this thing and give you the key insights you need to grow? All the software in the world isn’t going to help if you’re not giving this the attention it deserves.
Do you have a dedicated CRM headcount on your team that’s responsible for administering, analyzing, and reporting the status of all your leads and opportunities?
Yes? Congratulations – you’re ahead of the game. By the way, hoping your sales team is entering in their data correctly and updating it promptly doesn’t count.
If you answered “No”, welcome to the club. Like many small businesses, everyone wears lots of hats and workloads are heavy.
So now you’re stuck with the traditional options – hire someone else full-time to do it or try and do it yourself, on a part-time basis, and hope that’s enough (spoiler alert: it’s probably not).
Thankfully, there’s a third option.
High Talent & Low Commitment – BPO
Some companies are recognizing this predicament and provide solutions to bridge the gap between full-time expertise and part-time costing.
Rather than being temp agencies or head hunters, these companies maintain a full-time staff with expert qualifications that work with small to medium size businesses to “lend” you out their Directors, Managers, or Analysts on a part-time basis based on your needs.
This is known as “business process outsourcing” or BPO.
Ideally, you want a partner that is local to you, and has the expert resources to help you conduct high-level goal and strategy discussions – while also being able to help in the day-to-day tactical execution of that strategy.
“What’s the catch?” you may be asking. Usually the limitation is time – in other words you get these resources for a fixed amount of hours per month with a set of deliverables agreed-upon beforehand. So instead of a variable cost every month – you know exactly what you’re getting, and for how much.
Done correctly, you’re getting high-quality “full headcount” results at part-time cost.
BPO In Action
Based on our discussion above, here’s an example of how the right BPO partner could plug into your business:
–Needs/Blind Spot Discussion: BPO Partner helps you identify your goals and outline your growth strategies – then uses this to determine blind spots.
–Methodology: BPO Partner helps you define your methodology based on how your business works and your growth targets.
–Software Solution: BPO Partner helps you review software solutions based on your Needs and Methodology – and then help you select one and customize it to meet all your needs from Day 1.
–Execution: BPO Partner acts as your dedicated Solution Administrator – they run the data to make sure it’s correct, they report to you on it frequently and provide you conclusions and key insights on your business while you’re freed up to manage all the other movings parts of your business.
So there you have it. There are solutions to help your small business access the very latest in Sales and Marketing strategy, using the latest tools, to grow your business – all while freeing up both your time and resources.
Business Process Outsourcing can be the ace in the hole for businesses of all sizes – but especially so for small size businesses looking to achieve significant growth quickly.
Sound interesting? Reach out to us if you’d like to know more.